ExchangeFlow

Privacy Policy

Last Updated: [Please insert date]

Introduction

ExchangeFlow ("we", "our", or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App"). By using the App, you consent to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies only to the App. We do not control the privacy practices of any third-party websites or services that may be linked to or from the App. We encourage you to review the privacy policies of those third parties before providing any information to them.

Information We Collect

1. Information You Provide to Us

We may collect information that you voluntarily provide to us when using the App, such as when you contact our customer support, submit feedback, or use certain features of the App. This information may include:

  • Contact information, such as your name and email address when you contact support
  • Feedback, comments, or suggestions you provide about the App
  • Any other information you choose to provide to us

2. Automatically Collected Information

When you use the App, we may automatically collect certain information about your device and usage of the App, including:

  • Device information: such as your device model, operating system version, unique device identifiers, device settings, and mobile network information
  • Usage information: such as the features you use, the actions you take within the App, the time and duration of your use, the frequency of your use, and the currency pairs you search for or convert
  • Location information: with your permission, we may collect your approximate location based on your IP address or mobile device's location services to provide you with location-specific currency information
  • Log information: such as App crash reports, system activity, and other diagnostic information

3. Information Collected by Third-Party Services

The App may use third-party services, such as analytics tools, which may collect information about your use of the App. These third parties have their own privacy policies, and we do not control their collection or use of your information.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the App, including to develop new features and functionality
  • To personalize your experience with the App, such as by remembering your favorite currency pairs and preferences
  • To provide you with real-time exchange rate information and currency conversion services
  • To enable offline mode functionality by storing the latest exchange rates on your device
  • To send you rate alerts and notifications when requested by you
  • To analyze how users interact with the App, including to understand usage trends and improve the App's design and functionality
  • To diagnose and fix technical issues and bugs
  • To respond to your questions, comments, or support requests
  • To comply with applicable laws, regulations, or legal requirements
  • To protect the security and integrity of the App and our users

How We Share Your Information

We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes without your explicit consent. We may share your information in the following circumstances:

  • With service providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting services, analytics providers, customer support services, and payment processors. These service providers are only permitted to use your information to provide services to us and are contractually obligated to protect the confidentiality and security of your information.
  • For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency). We may also disclose your information to protect our rights, privacy, safety, or property, or that of our users or others, or to prevent or investigate possible wrongdoing in connection with the App.
  • In connection with a business transaction: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice in the App of any such change in ownership or control of your personal information.
  • With your consent: We may share your information with third parties when we have your explicit consent to do so.
  • Aggregated or anonymized information: We may share aggregated or anonymized information that does not identify you personally with third parties for research, marketing, or other purposes.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which we collected it, including to provide the App's services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period will vary depending on the type of information and the purpose for which it was collected.

When we no longer need to retain your information, we will delete or anonymize it in a manner that ensures it cannot be associated with you, unless we are required by law to retain it.

Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards designed to protect the confidentiality and security of your information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You should take steps to protect your own information, such as using a secure password and keeping your device and App updated.

If you believe that your information has been compromised, please contact us immediately using the contact information provided below.

Your Choices and Controls

You have certain choices and controls regarding the collection and use of your information:

  • Location information: You can control whether the App has access to your location through your device's settings.
  • Notifications: You can enable or disable push notifications through your device's settings or through the App's notification settings.
  • Data deletion: You can delete your user data within the App by going to the settings menu and selecting the option to clear your data. Please note that this will delete your favorites, saved settings, and other user-specific data.
  • Opt-out of analytics: You can opt-out of certain analytics by adjusting your device settings or by following the instructions provided by the third-party analytics providers.

If you have any questions about your choices and controls, please contact us using the contact information provided below.

Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible. If you believe that we may have collected information from a child under 13, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice in the App prior to the effective date of the changes. Your continued use of the App after the effective date will constitute your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: huilvtong1305@163.com

This Privacy Policy is in addition to and does not modify the terms of the Apple Media Services Terms and Conditions, which can be found at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/